![]() Wait times had gotten worse from 2009 to 2019, despite the large investment. Driver’s license services are paperwork-intensive and The improvement in wait times has come after the Legislature invested more than $400 million since 2012 to improve customer service. The two Houston-area mega centers each had roughly 20-minute wait times for renewals. The wait time to renew a driver’s license at Leon Valley Mega Center in San Antonio was about one hour, while at the Edinburg or Midland mega centers, it was less than 10 minutes. Although the state’s average wait time remained over an hour, the average wait to receive or renew a driver’s license at the mega centers was about 30 minutes. Wait times seem to have improved the most at the 13 state mega centers. TEXAS TAKE: Get political headlines from across the state sent directly to your inboxĭata for in-office wait times and appointment availability are posted publicly on a state website. ![]() ![]() Based on a calculated average of the 13 state mega centers from state data, their wait times are down to about 30 minutes on average. The switch was in the works prior to the advent of COVID-19, but it coincided with the reopening of driver’s license offices in May 2020.īefore then, the average wait time was about 90 minutes, said Ericka Miller, press secretary with the Department of Public Safety, which administers Texas driver’s licenses and IDs, and it’s now down to 71 minutes statewide. ![]() Rather than operating deli-style where you take a number and wait your turn, those seeking driver’s licenses services are now required to go online and schedule an appointment. ![]()
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January 2023
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